The Financial Ombudsman Service is consulting on proposals to amend the basis of charges levied upon firms complained about, from allowing 3 free cases to allowing 25 free cases, before "per case" charges are billed. This would result in 99% of all firms paying no contribution towards the F.O.S.'s costs, as the cost will fall only upon the 1% of firms that generate 70% of their work-load. It seems that, for once, such proposals are likely to benefit smaller firms that generate very few complaints.
Independent Loss Adjusters Association
What is ILAA?
An association of professional practices engaged in the negotiation and settlement
of insurance and other claims on behalf of Insurers, Lloyd’s Underwriters, Insurance
Brokers and others, including commercial and private policyholders.
Ethical Standards
All members undertake to deal with claims in a professional and ethical manner,
have no financial interest in any party involved in the settlement of a claim and,
other than a fair fee from their clients, do not accept commissions, benefits, or
inducements from any other party that may call into question the independence and
objectivity of the advice given to the client.